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NIS Theme: Stronger communities

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

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Overview

Title	NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer
Description	The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.
Source	Cabinet Office (CO)

Where to find the data

Publisher	The Places Database
URL	http://webarchive.nationalarchives.gov.uk/2011100412505 8/http://www.places.communities.gov.uk/NewsPages/News_D ocuments/HubDownloadOct2010.xls
	(Use datadownload tool)

Coverage

Geographic coverage	England
Geographic units	County/Unitary Authority, Government Office Region (GOR), National
Time coverage (most recent)	2009/10
Time coverage	2008/09, 2009/10
Update frequency	-

Data quality

Type of data	-
Reliability	-

Additional information and context

Background information	-
Notes on using	-

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